Privacy policy

This Privacy Policy applies to personal data processed by the Virago Star Owners Club in connection with both Club administration and the operation of the Club website and online services.

Last updated: 27th April 2026

Your Privacy – At a Glance (Read more)

We want you to feel confident about how your personal information is used. Here’s a simple summary of what happens when you join or use the Virago Star Owners Club website.

What we collect:
Basic details such as your name, contact information, membership details, payments (where applicable), and any content you choose to post on the forum.
Why we collect it:
To manage your membership, process payments, provide access to members’ areas, run events, operate the forum, and keep the site secure.
How long we keep it:
Only for as long as necessary. Some information is kept after membership ends where legally required (for example, financial records), but we don’t keep data longer than needed.
Cookies:
We use cookies to make the website work properly and to improve your experience. You can control or change your cookie preferences at any time.
Your rights:
You can ask to access, correct, or delete your personal data, and you can object to certain types of processing. You also have the right to complain to the ICO if needed.
Need more detail?
Full explanations are available in our
Privacy Policy,
Cookie Policy, and
Data Retention Policy.

If you have any questions about your data, you can contact us at
privacy@vsoc.org.uk.

The Virago Star Owners Club ("VSOC", "we", "us", "our") is committed to protecting your personal data and handling it transparently and securely.

Who we are

Virago Star Owners Club
37 Kings Drive
Leicester Forest East
Leicester
LE3 3JD
United Kingdom

Privacy enquiries:
privacy@vsoc.org.uk

Technical website support:
webmaster@vsoc.org.uk

What personal data we collect

Name, address, email and phone number
Membership details and renewal history
Account and login information
Order and transaction details
IP address, browser and device data
Forum posts, comments and classifieds content
Communications you send to us

How we use your data

To manage your membership
To process orders and payments
To provide website services and accounts
To respond to enquiries and support requests
To run forums, classifieds and community features
To protect the website and prevent fraud or misuse
To comply with legal and financial obligations

Our lawful basis

Contract – to provide membership and services
Legal obligation – for tax, accounting and compliance
Legitimate interests – to operate and secure the club and website
Consent – for optional communications and certain cookies

Payment providers (PayPal, Stripe)
Website hosting and security providers
Email and communications providers
Fulfilment providers (e.g. magazine distribution)
Authorities where required by law

We do not sell your personal data.

How long we keep your data

We keep personal data only for as long as necessary for club, legal, accounting, operational and security purposes.

Retention periods vary depending on the type of data involved. For full details, please see our Data Retention Policy.

In summary:

Membership and website account records are kept while active and for a limited period after membership ends.
Order and payment records are kept for up to 6 years, or longer where tax, accounting or legal requirements apply.
Support enquiries and account administration data are normally kept for up to 2 years.
Forum posts and other user-submitted content may remain visible unless deleted or removed.
Security, event, and moderation records are kept for limited periods where justified.

We may retain limited information beyond these periods where required for legal, accounting, insurance, safeguarding, dispute resolution or community management purposes.

Your rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion
Restrict or object to processing
Withdraw consent

Contact and complaints

To exercise your rights or request deletion of your data, contact: privacy@vsoc.org.uk

You also have the right to complain to the Information Commissioner’s Office: https://ico.org.uk

For technical website issues, contact: webmaster@vsoc.org.uk